Privacy Policy

Effective Date: 9/23/25

1. Introduction

At MasterCare Senior Living Solutions, we respect your privacy and are committed to protecting any personal information you provide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By accessing or using our website, you agree to the terms outlined in this policy.

2. Information We Collect

We collect personal and non-personal information to provide and improve our senior living placement services.

a. Personal Information

When you interact with our website, contact us, or use our services, we may collect the following types of personal information:

Name, email address, phone number, and mailing address
Information related to senior living preferences and care needs
Any details you provide in inquiry forms or communication with our team

b. Non-Personal Information

We may collect non-identifiable information, such as:

IP address, browser type, and operating system
Browsing behavior on our website, such as pages visited and time spent
Cookies and tracking technologies to enhance your experience

3. How We Use Your Information

We use the information collected to:

Assist in senior living placement and provide relevant recommendations
Respond to inquiries, requests, and provide customer support
Improve our website’s functionality and user experience
Send updates, newsletters, or marketing communications (with your consent)
Comply with legal and regulatory requirements

4. Text Messaging Policy

By providing your phone number, you consent to receive text messages from MasterCare Senior Living Solutions regarding our services.

a. Types of Messages

Service-related updates and appointment reminders
Responses to inquiries and placement assistance updates
Promotional offers and relevant senior care information (with opt-in consent)

b. Message Frequency & Opt-Out

Message frequency may vary depending on your interaction with our services.
You may opt out at any time by replying STOP to any text message. After opting out, you will no longer receive SMS communications, except for service-related messages when legally required.
Standard message and data rates may apply based on your mobile carrier’s plan.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following cases:

With trusted service providers who assist in operating our website and services (under confidentiality agreements).
To comply with legal requirements if disclosure is necessary to respond to law enforcement or regulatory requests.
In business transfers, such as a company merger or acquisition, where personal data may be part of the transferred assets.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or misuse. However, no online system is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Enhance your browsing experience by remembering preferences
Analyze website traffic and improve functionality
Deliver relevant advertisements based on user behavior

You can manage cookie settings in your browser. Disabling cookies may affect website performance.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing personal information.

9. Your Rights and Choices

You have the right to:

Request access to or correction of your personal data
Opt out of marketing communications at any time
Delete or restrict the use of your information, subject to legal obligations

10. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect or store information from children. If we become aware that a child’s data has been provided, we will take appropriate action to remove it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any significant changes will be posted on our website with an updated effective date. Continued use of our site constitutes acceptance of these changes.

12. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at:

MasterCare Senior Living Solutions
Email: Home@SeniorCareWA.com
Phone: (253) 323-6601